RETURN & REFUND POLICY

LIFTD is a consumable, hemp-derived THC beverage. For safety, product-integrity, and legal reasons, we cannot accept returns of product once it has left our facility, and we cannot resell or restock returned cans. That does not mean you are stuck with a bad order. If something arrives damaged, wrong, or missing, we will make it right with a replacement or a refund, as described below.

This policy applies to orders placed online at stayliftd.com and shop.stayliftd.com. It does not limit any rights you have under applicable consumer protection law.

We do not offer returns, exchanges, or refunds for:

• Cans that have been opened, partially consumed, or tampered with after delivery.
• Undamaged product you no longer want, including a change of mind or flavor preference.
• The effects of the product, which vary from person to person.
• Product damaged after delivery, including by freezing, heat, or improper storage.

Please do not mail product back to us. Cannabinoid products are subject to carrier and state shipping restrictions, and returned packages cannot be accepted.

If your order arrives with dented-and-leaking or broken cans, the wrong flavor or quantity, or items missing, contact us within 7 days of delivery and include:

• Your order number.
• Photos of the damaged cans, the packaging, and the shipping label.
• A short description of what is wrong.

Once we confirm the issue, we will ship a replacement for the affected items or issue a refund for them, at your choice where replacement stock is available. We may ask you to dispose of damaged product safely rather than returning it. Keep damaged or leaking cans away from children and pets.

If tracking has not updated for 7 or more business days, or tracking shows your package as delivered but you did not receive it, contact us within 7 days of the expected or reported delivery date. We will open a claim with the carrier and, once the claim is resolved, send a replacement or issue a refund.

We are not responsible for packages lost or misdelivered because of an incorrect or incomplete shipping address entered at checkout. Please double-check your address before you place your order.

• Ineligible destinations: If we determine that an order is going to a state or address where we cannot lawfully ship LIFTD, we will cancel the order and refund it in full, including shipping.
• Age verification: If we cannot verify that the purchaser is 21 or older, or if a carrier cannot complete delivery to an adult 21 or older, we will cancel or refund the order. Original shipping charges are non-refundable once an order has shipped.
• Undeliverable packages: If a package is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal, we will refund the product cost less original shipping charges. Returned product is destroyed and cannot be re-sent.

You can cancel an order for a full refund any time before it ships. Email us with your order number as soon as possible. Once an order has shipped, it cannot be canceled or changed.

Approved refunds are issued to your original payment method, usually within 5 business days of approval. Your bank or card issuer may take an additional 5 to 10 business days to post the credit. We will email you when your refund has been processed.

For partial refunds, any order-level discount is applied proportionally to the refunded items.

If a can tastes, smells, or looks wrong, or you believe a product is defective, stop drinking it and contact us with your order number, a photo, and the lot number and best-by date printed on the can. We take every report seriously and will review the batch and its published lab results.

If you experience an adverse reaction, seek medical attention as needed and let us know. You may also report adverse events to the U.S. Food and Drug Administration through MedWatch.

LIFTD bought at a retail store is subject to that retailer's return policy, so please contact the store where you made your purchase. Wholesale orders are governed by the terms of your wholesale agreement; contact wholesale@stayLIFTD.com.

To start a claim or ask about this policy, reach out with your order number:

See also our Shipping Policy and Terms of Service.